Contact Us
The fastest way to reach the ColorMatch AI team is by email: support@truecolorme.com.
You can write to us in any of the six languages this site supports — English, 日本語, 繁體中文, 简体中文, Español, or 한국어. We usually reply within 2–3 business days.
If something does not work — the camera will not start, a test will not advance, a page displays incorrectly — please include:
One common fix: the camera requires an explicit browser permission. If you denied it once, re-enable it in your browser's site settings and reload the page.
You may find a faster answer in our guides: the eight sub-season guide explains what each result means, the warm/cool undertone guide helps when your result feels ambiguous, and the color theory page covers the science behind the test. For how camera data is handled, see the Privacy Policy — in short, nothing ever leaves your device.
We take factual accuracy seriously. If you believe any statement in our guides is wrong or outdated — in any language — email us the page URL and the correction, and our editorial team will review it. Press and partnership inquiries are welcome at the same address. To learn more about who we are, visit the About Us page.